title>Call management | Driving Instructor Services

Call management

Because individual driving instructors and multi-car driving schools will often have different requirements for dealing with their incoming calls, DIS offers 2 main call management solutions: Call handling and Call messaging. Each provides a "live" answering service with different levels of support, but with all calls being answered in the name of your school, 8 'til 8 weekdays and 9 'til 5 on Saturdays.
Call handling is our most complete service, empowering DIS to answer queries, take bookings, alter and amend existing lessons and to generally deal with all calls on your behalf. DIS will effectively become the operational "face" of your business, and will be the first stop for all your pupils to address any issues they may have, relieving you of much of the administrative burden of running your business.
Call messaging is a "no frills" service where DIS will deal with enquiries and process messages, but then text you details of potential new pupils or advise you of existing pupils wanting to alter their lessons, (or whatever), for you to deal with yourself. Call messaging serves to reassure your customers that their call has been taken and to filter out those annoying sales calls that are the bane of any small business.
Whichever call management solution you'd prefer, DIS also offers a low cost "lite" alternative for each of them. If you anticipate low call volumes, (typically, around 25 or so calls per month for a sole trader), you could save up to 50% on our normal Call handling or Call messaging rates, although these discounts are always subject to review and - for obvious reasons - "fair usage" is constantly monitored.